Refund policy
Return & Refund Policy
Perezfection LLC
Perezfection Custom Laserworx | Perfectly Unhinged by Perezfection
All sales are final.
Because our products include handmade goods, custom laserwork, stickers, and limited-edition designs, we do not accept returns or exchanges for changes of mind, accidental purchases, or incorrect selections made by customers.
Damaged, Defective, or Incorrect Items
We take pride in the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at jay@perezfection.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, if available
We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy.
Custom and Personalized Orders
All custom-made and personalized products are final sale once production has begun.
Customers are responsible for reviewing and approving spelling, names, dates, artwork, and other customization details when requested.
If an error occurs on our part or an item arrives damaged or defective, please contact us so we can resolve the issue.
Cancellations
Cancellation requests must be submitted before production or order fulfillment begins. Cancellations are not guaranteed.
Return Shipping
Please do not send products back without contacting us first.
If a return is required because of our error or a defective item, we will provide instructions and cover reasonable authorized return shipping costs.
Contact Information
Perezfection LLC
PO Box 160
Winchester, VA 22604
Email: jay@perezfection.com
Website: www.perezfection.com
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.